ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

According to the Harvard business review the biggest complaint many customers have when communicating with businesses and sales associates is the lack of quality customer follow up. At Dedicated Office we provide our clients with pro quality customer follow-up to help ensure your customers had an impeccable experience with your business.

How Should You Follow Up With Customers?

This article on SmallBizTrends.com talks about 7 ways to follow up with your customers:

  • Set Expectations First: Be specific about how and when you will follow up with your customers so they know what to expect.
  • Pre-Emptive Strike: If there is a specific time of the year where your customers need help in a particular way reach out to them before they reach out to you.
  • Focus On After the Sale: Care about the customer and not just the sale. If you know it is likely they will need help with something specific, follow up!
  • Remember: Special anniversaries, dates or days that are special between you and your customers should be taken advantage of.
  • Get Personal: We can reach out with a special no-strings-attached offer that will let your customers know you care.
  • Be Special:
  • Empower Your Dedicated Staff to Make Their Own Decisions: You can let our virtual receptionists know if they have some flexibility to make special offers to your customers at will.

Whether you have customers who are struggling with support issues or you have potential customers who need to hear from you in order to close the sale follow up is a critical aspect of any business.

Additionally, acquiring positive ratings and reviews has become absolutely necessary for any type of business hoping to grow in the digital economy. Our team of virtual receptionists is can more than capable of reaching out and connecting with your customers after a sale or support incident to ensure that their experience was a positive one.

This small step could potentially turn into a positive review online. However, more importantly, it could prevent a devastating negative rating or review online.

At Dedicated Office, our virtual receptionists are highly skilled at following up with your valuable leads and customers to ensure your reputation is preserved and even improved upon.

Close
Go top