A virtual receptionist is ideal for doctors, lawyers, accountants and other professionals. Since most of these career paths deals with multiple clients, the role of a receptionist is to take care of the small things so that professionals could concentrate more on the most important part of the job. However, some may argue that in-house receptionists are perfectly capable of doing this role. Although it may be true, there are some reasons you should use a virtual receptionist compared to an in-house staff.
A Virtual Receptionist Boosts Communication
In-house receptionists are usually online during office hours to provide support to your consumers while virtual receptionists can be reached 24/7. Quality receptionists also have the ability to answer urgent questions, manage requests instantly, and forward instructions when necessary. Even if professionals are scheduled to go on vacation or perhaps take the weekend off, the virtual receptionist is capable of handling all of the incoming inquiries, transfer urgent calls to the proper staff member, or take detailed messages to forward to the proper recipients.
Constant Online Availability
Some virtual staff providers don’t just offer phone support to your customers, but also make it possible for your customers to set up appointment through the internet. They also offer live chat services that will provide customer support to your audience in addition to placing orders so that you never miss a sale. With most people relying on online communication nowadays, this would effectively boost client satisfaction.
A Virtual Receptionist Will Decrease Expenses
Hiring a virtual receptionist is less expensive in the long run due to cuts on your overhead. Unlike regular employees, outsourcing doesn’t necessitate payment of insurances, 401k, benefits, paid vacations and sick leaves. Add to that the cost of training, renting office space, equipment, and the resulting amount could be more than you bargained for when planning your business launch. On the other hand, online receptionists would provide the same professional demeanor with 24 hours of uninterrupted service for a low monthly fee or per minute rate.
Build Your Company’s Reputation
Businesses that are easy to contact and provide immediate answers naturally stand out for clients. With excellent customer support coming from virtual receptionists, businesses would be able to build their reputation and eventually gain more clients through good feedbacks. A large amount of receptionists would also mean a shorter wait time to be helped and fewer dropped calls.
Some virtual receptionists are bilingual, allowing them to cope with non-English speaking customers. This makes the service more diverse and open to further growth for your business. You never want to lose a sale due to a language barrier, and a Spanish speaking virtual receptionist will ensure that you don’t.
Efficient Time Management
The presence of a virtual receptionist handling small tasks like taking appointments or handling queries would leave your in-house staff free to perform the more important roles that keep your business striving. There’s no need to check tons of voicemails, returning calls, sending emails, faxes, or any other type of administrative work. You can also customize your virtual setup so that the virtual receptionist only accepts calls when your staff is unavailable or after business hours.
Some service providers are capable of tailoring receptionist services depending on the type of business a person runs. It doesn’t matter if the firm is in law or health care – a virtual receptionist exists to handle any type of call. When you first set up your account with a virtual office, you will train your new staff in the clouds just like you would an in-house employee so that they know all the ins and outs of your business. In a matter of days, your Dedicated Office staff will be answering your calls, taking customer orders, offering online support to your consumers, and helping you bring your company to an entirely new level.
Of course, these are not the only advantages of using a virtual receptionist for your business but they are excellent features that will provide your clients with quality service without the added cost. Virtual office service will serve as an extension of your business!