ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

The digital age has changed the state of mind of consumers, just as hiring a virtual staff has changed the mind of business owners. As you look around and notice all the brick and mortar stores starting to close down and more websites beginning to launch, you may actually get the feeling that we’re starting to transition into every futuristic movie we ever saw as a child. That’s because we are.

With Amazon taking over the retail market, many businesses have been forced to shut down their doors because there simply wasn’t enough revenue to cover overhead costs. With over 70% of consumers now being more accustomed to shopping online, the landscape has changed tremendously.

So what caused the enormous transition to digital? No, it’s not just advancement in technology. It’s:

  • Convenience
  • Speed
  • Cost effectiveness
  • Reduction in frustration (dealing with long lines, rude employees, and crowds)

In other words, digital is a mindset. People have shifted the way they view the modern world and with that came an altered level of tolerance. With everything being as easy as a few clicks of a button, no one is looking to put forth more effort than what’s absolutely necessary. Who can blame them?

The digital world has even caused a change in the way people advertise their brands because people are now scrolling through their favorite apps rather than buying newspapers and magazines where ad space used to bring in the big bucks for publications. Now business owners are paying more to publish promo ads on social media than they are for print ads.

With a new digitally inclined world comes change and encompassed in those changes are not only how retail companies have been affected, but also how a variety of industries and small business owners have changed their practice.

Business Owners are Using a Virtual Staff in 2020

Service professionals have gone virtual and smaller retail companies save on overhead by hiring a virtual staff to answer their phone lines and sell through their online store rather than a brick and mortar store. Now we’re not talking about a third-world country call center where your customers will barely be able to make out what the representative is saying, we’re talking a US Based customer service business like Dedicated Office that fully trains their staff based on the employee’s fortes. Each staff member is placed in either a sales group, support group, scheduling group, management group, or a Jack/Jill of all trades group.

Having a virtual staff that will be fully trained on your products and services in order to speak to your existing and potentials customers just as in-house staff would is what has come of the digital age. This is helping tons of small business owners with overhead costs because they’re finding little to no use for office space, staffing costs, expensive phone and data systems, etc.

With digital environments being woven into every aspect of our day to day it was only natural that in time it would translate into the sales and customer service arenas. Now that business owners are working smarter, managing and funding daily operations was an aspect they were forced to consider to better position their brands.

Stay connected to our blog to learn more about the tips and tricks that small businesses are using to improve operations and revenue.

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