ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

Need to know what your clients really thought about your product or service? Want to understand their pain points in ways you haven’t previously? Want to get feedback or ideas on future products or services you’re thinking of offering? Phone surveys are a great way to find this information from the people that mean the most to your business, your customer base.

Why Utilize Phone Surveys

No one understands more than your customers what they need. By utilizing your dedicated office virtual receptionist you can garner critical Intel from your customers and clients that can help you out maneuver and out satisfy your competition.

According to MarketingProfs.com there are a number of things to keep in mind when conducting phone surveys with your clients and customers.

  • Keep it Short: It shouldn’t take the respondent more than 10 minutes to answer your questionnaire, but in reality, they shorter the better. If you can narrow things down to the most critical question(s) this will be best.
  • Be Specific: Don’t ask open-ended questions. Try to make your question as to the point as you possibly can. This will ensure you get an accurate answer.
  • Be Consistent: Make sure all of your questions match up so you can get the best quality data out of your survey.
  • Run a Test: Run a test first to see what kind of responses you get. You may find you need to modify your questions or logic based on the first run of responses.

If phone surveys are done right, they are not seen as a nuisance by your customers and clients. Instead, they are seen as an additional way you as a business care.

Interested in determining the efficacy of a recent product rollout or wanting to have a better understanding of what your current clientele might think of an upcoming roll out? Let our team of pros help you!

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