ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

Our virtual receptionists are not just glorified call takers. Nor are they single faceted. Our team members use what we call lead scoring to help you understand how cold, warm or hot the prospects that call your business are.

One of the strengths of our team is their ability to lead score when a potential client or customer calls into your business.

How Should You Score Your Leads?

According to HubSpot.com there are a number of ways you could be scoring your leads to make your sales efforts better.

  • Determine What Values You Wish to Score By: Different businesses might use different metrics to determine how they will score their leads. For example, a web design company might look at the size of the website, or whether or not there is an e-commerce component involved. On the other hand, if it is a Lawncare company they might look at the size of the yard or compare commercial and residential customers. Different businesses will compare different metrics. You need to decide what metrics are important for your business.
  • Set and Assign Point Values: Once you determine what values you wish to track you may want to assign point values to each value in order to come up with a score to pass on to your sales team. Our team at Dedicated can help you record this information from the phone call itself so that your team is immediately alerted to various sales opportunities.

It is critical for you to understand where in the buying process each caller is when they contact your business. Generally, you or one of your sales representatives or executives would take the call and ask some important questions to help you ascertain the purpose of the phone call as well as the customer’s location in your sales funnel.

How Can Dedicated Office Help You

Our team of virtual receptionists accurately gather this information for our clients every day by asking a number of highly relevant questions. These questions are meant to give you all the information that you need to understand whether this person is a cold or warm lead, whether they are a previous customer needing support or whether this is a critical issue that needs your fingerprint on it immediately.

We get it. We have customers too. We understand these various stages of customer interaction. You can trust Dedicated Office to ask the right questions at the right time.

But more importantly, you can trust us to pass the right answers on to you at the right time. We will do our very best to understand when you need to be alerted to an issue and when something can wait.

This process helps our clients focus on growing their business By helping them take care of the most important customers when it is needed most.

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