ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

What is Customer Reactivation?

We all know that it is much more expensive to go out and acquire new customers than it is to re-activate previous customers. Every customer every phone call every email you receive is a virtual Goldmine.

Companies that succeed at gaining repetitive business enjoy 76% of their revenue from returning customers. In many cases, it can cost as much as 7 times more to go out and get a new customer versus keeping a current one. This is where customer re-activation comes in. Customer reactivation is the process of reaching out to your current customer base in order to re-ignite the business relationship in such a way that it is likely to lead to a new purchase or referral.

How Can a Company Reactivate Their Customers?

There are a number of ways to re-activate those customers who you may have lost touch with. Email is one popular way to re-activate customers. However, one must be careful with email. Sending a lot of emails out to a cold email list has it’s dangers. If many of those recipients mark the emails as spam the entire domain or IP Address could be put on an email blacklist causing all of your emails to be rejected.

Another popular method of re-connecting is using social media. Facebook’s custom audience feature allows you to upload your entire email list and then directly target the people on that list with content or ads. This is a powerful and non-spammy way to re-connect with your audience.

One of the most powerful ways to re-activate your customers, especially your most valued customers is via the phone. Our virtual receptionist here dedicated office have the skills needed to reach out and touch these valuable contacts.

The Dedicated Office Way

Even if it is simply a friendly and kind voicemail with a special coupon or offer, by making these valuable contacts your business will stay top of mind in the psyche of your customers and leads. We will work with you to find the best way to rekindle that special relationship that may just need a little nudge.

Imagine the money you can save by simply reactivating the people that you already have made contact with versus attempting to go out and find qualified individuals and convincing them to come in to your sales final.

Interested in the re-activating your customer list? Reach out to dedicated office today.

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