ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

Amazon.com reported that 35% of its revenues are as a direct result of their cross-selling and up-selling efforts.

What is the Difference Between Cross-Selling & Up-Selling?

Do you know the difference between the two? Up-selling is when you try to get someone to buy a more expensive version of the product they are already buying. Cross-selling is when you try to get them to buy something else along with the item they are already buying.

Both methods are wonderful ways to grow your business, increase revenue and provide your customers with more value. A perfect up-sell is a win-win for both parties. It entails providing a significant level of increased value to the customer in exchange for a moderate increase in spend.

To explain an up-sale, let’s use DVDs as an example. Say you are selling the new Blade Runner 2049 movie on DVD (assuming you are still buying movies on DVDs.) One could buy the Blade Runner DVD for $24.99. However, you might offer the Blade Runner Deluxe version which includes out-takes, a documentary on the making of the movie, a coupon for a free t-shirt and a number of other features related to the movie.

You can get all of this for only $5 more. This is an up-sell. A cross-sell on the other hand would be if you offered the original blade runner to them at checkout as well. Or, ideally a bundle with the original movie at $14.99 or get BOTH copies of the original movie and the new version for only $24.99 saving you $5.

Your Own Dedicated Up-Sales and Cross-Sales Professionals!

Most people think about up-selling and cross-selling within the context of an e-commerce website, but it is very relevant within the context of our answering service as well. Our virtual receptionists take thousands of orders over the phone. And, unlike a website, they have human intuition and can ask important questions to help the understand what up-sold or cross-sold products would be a good fit for the person they are speaking with.

Anyone who has ever properly managed in e-commerce site knows that this is true. However, too many businesses miss out on this revenue increasing tool when taking orders over the phone.

Even business owners and sales representatives can skip this critical moment in the conversation out of fear or worry that they might upset the customer.

Expectations Exceeded!

At dedicated office, we do this type of thing every day. Our specialists know just the right ways to approach an up-sale or cross-sale in order to present it as a valuable offer to the client rather than a time waste.

Our virtual receptionists, however, won’t just attempt to meet the status quo. They will do their best to deliver strong results and exceed your expectations.

Imagine what a potential 35% uptick in sales could mean for your business.

Call or email is today!

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