ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

Your sales leads conversions are greatly dependent of your response time. That’s it, end of article.

OK I’m kidding that’s not the end of the article, but I wanted to drive our point home. Response time, response time, response time.

When you’re ready to buy an item you’ve been thinking about or hire a service professional for a much-needed repair, home improvement, landscaping job, etc. you’re ready to spend money the moment you make the first contact with the company who offers it. If they answer your inquiry quickly enough, you’re sold. If they don’t, chances are the second or third company you contact WHO WAS able to answer your inquiry is who will get your dollars. Right?

Well then refer to the first line of this article regarding what sales leads conversions are greatly reliant on.

Here are some facts to back up what I’m saying:

How Sales Leads Response Time Effects Conversion Rate

Sales teams tend to respond slowly to leads and according to a study on the lifeline of sales leads, response time is what greatly effected the lack of conversions.

Now if you’re a service professional or own an online store chances are, you’re busy attending your existing customers when a hot live lead comes in. So it’s not until later on during the day that you’ll have the time to look at your smartphone where your email is set up and that’s when you see the notification.

You may or may not have time in the moment to contact the lead to either answer their question, provide pricing, and if you’re lucky, schedule a consult or estimate appointment.  Keeping that in mind, here is what I found most revealing from the lead generation study:

  • The average first response time of B2B companies to their leads was 42 hours
  • Only 37% of companies responded to their leads within an hour
  • 16% of companies responded within one to 24 hours
  • 24% of companies took more than 24 hours
  • 23% of the companies never responded at all

Did you guys catch that first stat? 42 hours?! If I’m ready to buy a new car and I have my payment ready and my adrenaline rushing for it…I’m not looking to wait 42 hours to buy it. By then, I’m over it.

Or, if my heater stopped working mid-winter and I need a technician to come look at it…I can’t wait 42 hours to get pricing or an estimate appointment. I’m cold!

So what’s the solution? Well what if you had a virtual staff team that is standing by waiting for your leads to send an email inquiry, call for pricing, send a text message asking about availability? Your sales conversions would double and possibly triple, that’s what would happen.

Now we’re not talking about partnering with a call center that has a staff that barely speaks English, sound robotic, read from a screen, etc. We’re talking about a US based customer service business that is fully trained on the products and services you provide and can speak to your leads as if they work in your local office. They would answer all of your lead’s questions, schedule estimate appointments or consultations, provide pricing, and have friendly conversation to nurture your leads. The best part is, they’re waiting on those leads to come in so they can respond within minutes and not hours. That means in terms of sales leads response time, they’d be the first responders. Now we’re talking!

If you’re looking to increase your sales leads conversion rate and are too busy to handle your leads as they’re coming in, feel free to contact us for a quick conversation on how we can help boost your revenue,

 

 

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