Well it’s no secret, we are currently living amidst a whirlwind of innovation and globalization which has changed the way business owners manage their day to day operations. Business process outsourcing or BPO, has risen remarkably alongside our constantly changing technology. But, what does that mean? It means that how you run your office can change considerably from one month to the next…for the better.
Having the ability to leverage customer data through free or low-cost cloud services like Google Drive, Microsoft OneDrive, and Box helps small to mid-sized businesses tremendously because it allows them to keep their business mobile and virtual. This also facilitates the ability to use a customer service center to manage your customer relationships and all of administrative operations by sharing access to your online accounts and your CRM software.
What is BPO?
Outsourcing is nothing new and it has proven to be invaluable to start-up companies especially because it allows them to save money by contracting outside firms to manufacture their products. But, can you outsource your other business functions like phone orders, human resources, booking appointments, and customer service? Sure can. Business process outsourcing is a subcategory of outsourcing that consists of contracting out one or numerous business processes to a third-party company that will help you save on overhead and focus your efforts on what matters most to you; producing an outstanding product or face time with your consumers.
“Opportunities don’t happen. You create them.”
— Chris Grosser
Benefits of BPO
Business process outsourcing delivers benefits like:
- Improving productivity
- Provide savings on payroll
- Help you focus on the core of your business
- Increase quality assurance
- Utilizing your resources effectively
- Downsizing and restructuring your company to increase ROI
- Savings! Savings! Savings!
The benefits of using a virtual customer service center provides the most savings in the growth of your brand because of the number of practices the third-party company can manage for you. You can efficiently eliminate several processes by using a reputable call center you can trust that will handle your sales, marketing, and business development as a whole.
“Success usually comes to those who are too busy to be looking for it.”
— Henry David Thoreau
Is BPO Right for My Business?
By the year 2020, 85% of small to medium companies will employ third-party corporations that offer business process outsourcing services to manage their front and back office functions. More importantly, they will help you maintain your consumer relationships and keep your presence active and relevant in your customer’s lives. You may not have the time to survey your clients and learn what’s working for them or not. You may not have the budget to hire staff to take orders, book appointments, maintain your CRM system, or send emails and faxes. So if you’re looking to centralize your office tasks and build a trusting relationship with a customer service center for the fraction of what it would cost you to pay 1 staff member; then yes business process outsourcing is right for your business. BPO is not only right for your business, but it’s something you should look into immediately to help your brand thrive.
Looking for cost effective solutions for your business that will help you manage your administrative functions? Call us today for a free consultation, and let us help you become a leader in the market you serve.