ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

 

Well it’s no secret, we are currently living amidst a whirlwind of innovation and globalization which has changed the way business owners manage their day to day operations. Business process outsourcing or BPO, has risen remarkably alongside our constantly changing technology. But, what does that mean? It means that how you run your office can change considerably from one month to the next…for the better.

Having the ability to leverage customer data through free or low-cost cloud services like Google Drive, Microsoft OneDrive, and Box helps small to mid-sized businesses tremendously because it allows them to keep their business mobile and virtual. This also facilitates the ability to use a customer service center to manage your customer relationships and all of administrative operations by sharing access to your online accounts and your CRM software.

What is BPO?

Outsourcing is nothing new and it has proven to be invaluable to start-up companies especially because it allows them to save money by contracting outside firms to manufacture their products. But, can you outsource your other business functions like phone orders, human resources, booking appointments, and customer service? Sure can. Business process outsourcing is a subcategory of outsourcing that consists of contracting out one or numerous business processes to a third-party company that will help you save on overhead and focus your efforts on what matters most to you; producing an outstanding product or face time with your consumers.

“Opportunities don’t happen. You create them.”

— Chris Grosser

 

Benefits of BPO

Business process outsourcing delivers benefits like:BPO Business Process Outsourcing

  • Improving productivity
  • Provide savings on payroll
  • Help you focus on the core of your business
  • Increase quality assurance
  • Utilizing your resources effectively
  • Downsizing and restructuring your company to increase ROI
  • Savings! Savings! Savings!

The benefits of using a virtual customer service center provides the most savings in the growth of your brand because of the number of practices the third-party company can manage for you. You can efficiently eliminate several processes by using a reputable call center you can trust that will handle your sales, marketing, and business development as a whole.

“Success usually comes to those who are too busy to be looking for it.”

— Henry David Thoreau

 

Is BPO Right for My Business?

By the year 2020, 85% of small to medium companies will employ third-party corporations that offer business process outsourcing services to manage their front and back office functions. More importantly, they will help you maintain your consumer relationships and keep your presence active and relevant in your customer’s lives. You may not have the time to survey your clients and learn what’s working for them or not. You may not have the budget to hire staff to take orders, book appointments, maintain your CRM system, or send emails and faxes. So if you’re looking to centralize your office tasks and build a trusting relationship with a customer service center for the fraction of what it would cost you to pay 1 staff member; then yes business process outsourcing is right for your business. BPO is not only right for your business, but it’s something you should look into immediately to help your brand thrive.

 

Looking for cost effective solutions for your business that will help you manage your administrative functions? Call us today for a free consultation, and let us help you become a leader in the market you serve.

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