ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

If you’re ready to win back a customer from a bad customer service experience, then you first have to understand that the ball is heavily in YOUR court. If they’ve submitted an official customer service complaint or have written a bad review online, you have to do your best to demonstrate your loyalty to them.

According to a research report by Zendesk, nearly 50% of customers stated that they would easily start buying from your competitors if they’ve had a bad customer service experience with your company.

Remember what it was like to get a zero on a test in grade school to be averaged in with your 100s and 90s? It would quickly drop your grade point average and you’d look at your new average like, “NO WAY!” It only took 1 zero on a test to drop your average quickly. Keep that in mind during the remainder of this article because that’s the effect that 1 bad customer service experience can have on your business rating (to them).

It’s hard work to retain customers and keep them loyal to your brand, and it takes next to nothing to lose them.

Consistent with the report’s findings, if you can gain understanding between how you service customers and the loyalty that builds throughout the entire buying process, then you’re winning.

For example: if your customer’s first point of contact with your brand is an answering service that answers your business phone number listed on your website, you must make sure that the call center you’ve chosen has a friendly and helpful staff. You don’t want a team of grumpy and overworked employees answering your phone line. You want a team that is dedicated to providing top-quality customer service.

“Good customer service experiences drive loyalty.”

The customer experience trends report proves that a bad customer service experience will destroy the loyalty between a consumer and a company. So, what else might cause a “bad customer service experience”? Let’s review.

Top 7 Customer Service Complaints

In the section of the report that discusses the frustrating aspects of a poor experience, the following factors were mostly pointed out by consumers:

  • Lack of friendly customer service/support
  • Repeating information various times
  • Inability to reach a live customer service agent
  • Long hold times
  • Unable to find information quickly
  • Lack of information on websites
  • No available support through preferred contact method

We live in a 24/7/365 world and customers want to be helped at their available time. If a customer has an inquiry after your normal business hours, they don’t necessarily want to wait until the next day to have their issue resolved, their question answered, their appointment booked, or their order placed. Consumers want you to be available to them when they’re ready and they don’t want to repeat information over and over which is why implementing CRM (customer service management) programs is so crucial to building loyal relationships with your customers. CRMs allow you to keep a relationship history with your customers so that you always have their past inquiries, orders, complaints, etc. readily available.

If your company simply can’t stay open and available to your customers around the clock, then partner with a reputable answering service that will deliver the same level of customer service as your audience is used to when you’re not available.

Customer Service Best Practices

Consumers are used to being connected to the internet and communicating throughout their entire day. Speaking to family and friends is just a text message away, checking email is a few taps away, and they’re scrolling and browsing on social media at various points of the day. This constant connection has developed a sense of instant gratification in people and just that instantly, they want your business to service their needs.

In terms of customer service best practices, you can make it a point to answer your customers as quickly as possible. This social habit that has caused people to expect instant responses is the #1 way to improve bad customer service experiences.

A few other ways to enhance your customer service practices are:

  • Ensure that your customer service team is answering phones quickly and constantly checking emails.
  • Make sure your website has an FAQ section that provides answers to the most common questions.
  • Always provide personalized service and speak to customers using their first name. Check your CRM as you speak to them so that you have an idea of their background with your business.
  • Always provide realistic expectations and turnaround times so that they’re never disappointed.

If  your business is struggling with providing excellent customer service during and after your business hours, feel free to contact us to review how our team can step in to service your customers when your staff is not available to do so.

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