ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

Back in the early 2000’s we saw the beginning stages of the power of e-commerce as customers all over the globe began to buy online instead of in person at retail stores. Here we are 17 years later and e-commerce is about to show it’s powerful influence on customers around the globe yet again! Amazon has changed the face of e-commerce by purchasing products in bulk and as a “Marketplace Seller” (where they take a cut of a third-party sellers’ products and sell them on their website and app) resell the item at competitive pricing. If you’re an Amazon Prime member, you’ll get that item in 2 days. Who needs to go to the store anymore? But wait, there’s more! If you’re a Prime Member you can also have your groceries delivered, watch Amazon videos, movies, and rent e-books. By the way, with Prime Now, you get to have items delivered within 2 hours or select a 2-hour window to have it delivered within the same day. Anyone else’s business plan so broad?

This level of progress brings up a good question. Why didn’t other major retailers think of structuring their growth plan in the same way? If you carefully evaluate their offerings, Amazon’s services could be replicated by a competing retailer.  The truth is that while all of their programs are feasible for a large competitor to copy, the one component no one thought about was the simplest. Business 101 if you will. Location, location, location. Having distribution centers just about everywhere was Amazon’s starting point.  Yes, Walmart has 150+ distribution centers with way more square footage than Amazon’s fulfillment centers. However, they are not optimized for restocking as Amazon’s 11,500 stores are.

That being said,  Amazon is probably the most defensible company on the globe, and we definitely haven’t even started to grasp the scale of its power over competitors. Amazon’s lead will grow over the next decade, and I don’t think there is much more other retailers can do to stop it. So if you can’t beat em’, join em’!

Brand Strategy

How to Make Your Online Business Grow

Knowing a shopper’s buying cycle is a way to specifically cater to each shopper. It’s important to realize that there are different types of shoppers. Some have very specific needs, while others prefer browsing around. For this reason, it’s very important to know what the shopper needs in each stage of his or her shopping journey. A good retail marketer would use his or her knowledge on the different shoppers to their advantage by offering, for instance, event-specific content for weddings, bridal showers, anniversaries, cocktail parties, or business meetings.

Another thing to do is to make your merchandise season friendly. Meaning having different looks for each season and then promoting it in that manner. This is a perfect way to “guess” a shopper’s buying cycle since you know that any shopper who shops in the summer, for example, will be looking for shorter clothes, sandals and sunglasses. Whereas a customer that shops during winter will most likely be looking for coats, mittens, and scarves.

Retail Marketing

Drawing Traffic to Your E-commerce Website

Content marketing plays a big role in the retail world. Undeniably, retailers are always using new methods to promote their brand/store and or products at hand. Through the use of social media, branded magazines, or lookbooks, these companies definitely prove to know the value of marketing in such a cutthroat industry.

Internet plays a huge role in retail content marketing. With the internet you have access to the outside world very easily which is always necessary. When promoting retail content online, it’s crucial to measure how well your content is doing. Are people liking it? talking about it? using it? or sharing it? These are all important questions because chances are, if people aren’t engaging with your content online then they definitely won’t shop on your website. After you’ve evaluated the success of your online marketing content through “likes, comments, and shares”, it’s up to you to decide, based on the success or lack thereof of your online content, what your next step will be.

Trends that are Shaping Consumer’s Purchasing Behavior

So now that Amazon has paved the way and has changed our customer’s shopping behavior, it’s time to jump on board the e-commerce boom ship. Online shopping is shaping the retail industry’s upcoming years and most business owners will want to follow the trends to boost their revenue. The document below will help you begin the planning stages to help your business grow…online.

Trends that will Shape the Consumer Goods Industry

 

Once you’ve laid out your growth plan, you’ll realize that you may need a staffing solution that will meet your new call volume needs. You don’t have to hire in-house staff when a virtual sales team can take all of your incoming calls, answer your customer’s questions, and place orders!

Leave a reply

Close
Go top