ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

Government agencies and large companies are known to outsource their call center functions in order to stay focused on delivering their core competencies. Business process outsourcing has been gaining popularity in recent years among startups and small businesses because of the capability to have a virtual center handle all of the company’s administrative functions at a fraction of staffing costs. In this post, we will look at some of the advantages you get from domestic outsourcing.

 

Low Cost BPO

For a new business owner to set up a new office, they’d need equipment, staff, and the actual facility itself. Outsourcing your administrative duties allows your brand to save on these expenses and use their setup which can include creative different departments like a larger company would have. The third party customer service center can set up your account to have a sales, department, customer service department, etc. Each time a caller selects the department they’d like to speak to, a professional and friendly representative will be there to tend to their needs.

 

Businesses that offer call center services in some cases may “share” agents with various clients reducing idle time resulting in low charges for clients as well.

 

Scalability and Flexibility with BPO

Call volumes vary depending on seasons thus call agents in an in-house center may be idle during periods with low volumes. Outsourced call centers on the other hand have numerous clients thus the changes in volumes does not affect staff productivity. Should your volume spike as a result of marketing campaigns or seasonal activity staff from outsourced centers are quick to act and take each call so that you never miss a sale.

 

“The company that consistently makes and implements decisions rapidly gains a tremendous, often decisive, competitive advantage.” – Steve Blank

 

Round the Clock Service

Customers would like to reach and talk to real customer representatives whenever they send emails, make calls, or engage in chat sessions regardless of the day or time (or time zone). Such availability is rare with in-house customer service departments. However, business process outsourcing offers business owners services that run twenty four hours a day, seven days a week. Your clients will always have someone to respond to their issues!

 

Latest Technology with BPO

Organizations that outsource their customer support services not only develop a trusting relationship with an extended office staff, but also get the advantage of running a business with the latest technology without having to spend the money to do so. Business process outsourcing centers ensure customer contact is made possible through different channels. Such technologies offer services like email, VoIP, SMS texts, web chat, and social media monitoring. Such technology may be of high-value making them expensive to acquire for in-house use.

 

It has become appallingly obvious that our technology has exceeded our humanity. – Albert Einstein

 

BPO Allows for Expert Management and Staff

Organizations that offer outsourced call center services are themselves specialist service providers thus compete to hire staff and managers with vast experience and knowledge on call center operations. The staff members in outsourced call centers are specialists in technology support, training, workforce planning, and quality assurance.

 

Data Collection and Analysis

Organizations that offer business process outsourcing understand the significance of collecting and analyzing information from received calls to help you improve business processes. Some of the technology that outsourcers have includes platforms that unlock insights from raw data.

 

Specialized Industry Knowledge

Some outsourcers are known to only offer call center services for specific industries. The executives, managers, and call handlers have strategies and insights gained from several years of experience.

 

If you’re launching a new business and would like a business process outsourcing solution that will help you get your company off the ground, contact us today for a consultation and let us help you and your business succeed.

 

Leave a reply

Close
Go top