ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!

Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?

What is Your Last Name?

What is the Name of Your Business?

Please Enter Your Email

Please Enter Your Phone Number

Enter Your Website

Please tell us about your business, what services or products do you offer?

What are your days and hours of operation?

What is your business address?

Is it okay to give this address to callers?
YESNO
Is this also your mailing address?
YESNO

Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
YESNO
Will you publish a number we give you?
YESNO
Do you need a toll-free number?
YESNO
Do you need a local number in your area code?
YESNO
If so, which area code

Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)

Who should we be familiar with? (VIP Clients, Vendors, Etc)

Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.

Will DOS place orders for you?
YESNO
Will DOS schedule appointments for you?
YESNO
Will DOS open and manage tickets for you?
YESNO
Will DOS Manage other things for you?
YESNO
Explain what other issues you want us to manage below:

8. Our hours are:
Monday - Friday: 6:00 AM – 8:00pm CST Saturday: 9:00AM - 2:00PM CST Please choose the protocol for outside of our business hours:
Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
YESNO
Do you want calls forwarded to another number?
YESNO
What greeting would you like our agents to use when answering your calls?

Please choose all that apply for your answering service. I would like Dedicated Office to:
Take messages for all calls and never patch.
YESNO
Take messages for all calls, but patch emergency calls to me.
YESNO
Answer questions about product(s) and service(s).
YESNO
Place customer orders (Please provide website(s) on question #7)
YESNO
Schedule appointments. (Provide log in criteria on question #7)
YESNO
Want us to qualify Leads?
YESNO
Complete a form I provide
YESNO
Additional details:

What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)

Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
YESNO
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
YESNO
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

7 Advantages of Co-Sourcing Call Center Agents

May 12, 2017
by dedicated
No comments

Co-sourcing is when a business uses an external call center to handle their front end. The outside service provider will oversee your incoming calls, incoming orders, setting appointments, and mostly all day-to-day operations for which they are contracted to manage. Consequently, call center co-sourcing is a lower risk alternative than fully outsourcing. It is also […]

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