ANSWER THE FOLLOWING QUESTIONS TO GET STARTED!


Simply complete our questionnaire and agreement to get started.

Start with the smallest plan that you think you’ll need, we can always adjust your plan later on. We will get to work on your set up, and before you know it, you will have a Dedicated Office Staff. Get ready to enjoy the benefits of full time employees, without the headaches or expense!

What is Your First Name?
What is Your Last Name?
What is the Name of Your Business?
Please Enter Your Email
Please Enter Your Phone Number
Enter Your Website
Please tell us about your business, what services or products do you offer?
What are your days and hours of operation?
What is your business address?
Is it okay to give this address to callers?
Is this also your mailing address?
Tell us about the phone numbers that will be used to reach you.
Will you keep your existing number and forward it to us?
Will you publish a number we give you?
Do you need a toll-free number?
Do you need a local number in your area code?
If so, which area code
Who are the main contacts associated with this account? (Please include their name, title, email, work number, and mobile number & carrier.)
Who should we be familiar with? (VIP Clients, Vendors, Etc)
Please share access information for your CRM, Calendar, Etc. We will review protocol during training. Include web addresses, usernames and passwords.
Will DOS place orders for you?
Will DOS schedule appointments for you?
Will DOS open and manage tickets for you?
Will DOS Manage other things for you?
Explain what other issues you want us to manage below:
8. Our hours are:

Monday - Friday: 6:00 AM – 8:00pm CST

Saturday: 9:00AM - 2:00PM CST

Please choose the protocol for outside of our business hours:

Do you want a voicemail with a custom greeting and messages emailed as a .wav file?
Do you want calls forwarded to another number?
What greeting would you like our agents to use when answering your calls?
Please choose all that apply for your answering service.
I would like Dedicated Office to:
Take messages for all calls and never patch.
Take messages for all calls, but patch emergency calls to me.
Answer questions about product(s) and service(s).
Place customer orders (Please provide website(s) on question #7)
Schedule appointments. (Provide log in criteria on question #7)
Want us to qualify Leads?
Complete a form I provide
Additional details:
What information would you like us to collect from callers? (For example: name, phone number, availability, question or issue, etc.)
Would you like us to record a general voicemail for after hours, or do you have a preferred voicemail script you would like us to use?
If general, the voicemail would be similar to this: Thank you for calling (company name), you have reached us after hours! Our normal business hours are (company hours). Please leave a detailed message including your name, phone number and the reason for your call, and your call will be returned during normal business hours. Thank you for calling and have a great day!
Do you have a preferred voicemail script?
Preferred Voicemail Script

By submitting this form, I acknowledge and agree to the privacy policy and terms and conditions. I consent to transaction communications, to allow my information to be shared with lending partners, and to receive calls, text messages, and/or emails from Dedicated Office Solutions or its affiliates at the phone number or email address provided. Consent is not a condition of service, and you may choose to contact us directly.

In this digital age we live in, online presence is extremely important to all industries, brands, and influencers. If you’re online presence isn’t constant, it makes it impossible to become recognized by your target audience.

One of the most resourceful tools for your brand to become recognized online is to have trustworthy positive online reviews. Those only come from delivering excellent experiences to your customers. If you’re too busy to answer your phones, email inquiries, online chat messages, etc. then hire a virtual staff that can attend to your customer’s concerns immediately.

It is quite common these days for a customer who has had a really good or really bad exchange with your brand to want to write about it online to let others know about their experience. Chances are you have a review section on most of your social media platforms, Yelp listing, directories, and your Google listing. But how do you get people to submit online reviews in order to improve your brand’s online reputation?

We’ve got you covered. Here are:

2 Online Review Tactics That Will Improve Your Brand’s Online Reputation

 

1. Foster the positive online reviews

Listen. Getting online reviews is really just the first step, because the content of the review itself is really what matters. If someone submits a “good review,” obviously it will boost your brand’s online image. It’s really important that you acknowledge the positive reviews by thanking the user who submitted it.

If you’re not too online savvy or simply don’t have the time to check reviews as they come in, hire a customer service call center that will be able to receive the notification in real time and quickly respond to the consumer who submitted the positive review.  It would be an excellent gesture on the brand’s part to also offer the consumer who submitted the positive online review an incentive for doing so. Offer them a promotional discount on their next purchase, and now you have a loyal repeat customer who trusts your brand.

2. Addressing the Negative Online Reviews

Now…for the not so positive online reviews, that’s a whole other story.

If you get negative online reviews it will affect your brand and even the business owner’s emotions. Instead of letting it get to you, just take a deep breath AND DO NOT REACT DESTRUCTIVELY!

Take a few moments to see how you can spin this into a positive outcome. Take time to respond to the user and ask them what you can do to resolve any of the factors that caused them to write a negative review. This gives you the opportunity to improve your customer service methods while also showing those who are reading the negative review on your profile that you stepped in to attempt to correct any concern the consumer had.

If you let a negative online review sit for too long, you can bet it’s going to effect revenue because the onlookers will see it and will notice that you didn’t take any action to help the situation. They’re not going to want to experience the same thing with your company.

However, if you have a virtual staff that is ready and waiting to answer and address any customer concerns instantly, then you will not only have done your best to remedy the situation, you may even find that the customer will retract their negative review. A customer service call center will not only answer a concerned customer’s phone calls, reply to their emails or online chat inquiries, but they can also take action to satisfy the customer’s needs. For example:

  • If the customer would like to return or exchange a product, the customer service call center team can handle the request.
  • If the customer wants more product or service information or is requesting a quote, the call center reps can provide the information and log into your CRM to send a quote. If an estimate appointment is needed, they can set the appointment on your calendar as well.
  • If the customer simply wants to vent by phone and explain why they’re upset and what they expect the company to do to satisfy them, the professionally trained call center staff can address their concerns immediately by phone. If the business owner needs to be contacted to authorize the needed actions to satisfy the customer, then a protocol to do so will be set for certain situations (like processing a refund above a specific dollar amount).

Takeaway

A good majority of the population is used to searching online and when it’s someone who is ready to spend money on a product or service, there’s a good chance they’re going to check your online reviews to see if they can trust your brand. Be sure to contact us if you’re in need of partnering with a customer service call center that can help manage and improve your brand’s online presence.

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